The training is for all colleagues who are interested in process management  and therefore in learning about:

  • the basics of quality management, lean management and Six Sigma

  • how process management is related to this

  • process management @ IST Austria

  • how to improve processes

  • what tools you can use to improve your own processes

No particular knowledge of process management is required.

The goal is to:

  • get to know the basics of process management

  • ability to identify process shortcomings and to tackle them on a simple level

  • establish process documentation